Service

January 25, 2013 by · Comments Off on Service
Filed under: Rants 

I decided that I need to replace the MB because silly me got carried away while trying to fix the memory problem and broke one of the locks. It’s just me, because it works fine.

So a few days¬† ago, I started looking around for a replacement board. I found one at Tigerdirect and made the purchase.Normally I order from Newegg but they don’t have the same board available anymore. I made the order and chose 2 to 6 day shipping. I’m not in that big of a rush, but I’d like to have it here sooner rather than later. Two days have gone by and I haven’t heard a word from them about shipping. I’m used to Newegg where everything is pretty fast and you get documentation showing what is going on. I decided to see what would happen when I check the “track your order” button. It comes up and I fill in the blocks. It takes me to a page that just about floored me. Now remember that I selected 2 to 6 day shipping. I look at the tracking page, and the order has been sent to a third party warehouse, and I can expect it shipped within 7 to 10 days. WTF? That long? And now a day later there is no change. Are they really that busy? I sent them a message expressing my displeasure, and I’m waiting to hear from them.

This is the first and last thing that I’ll ever order from Tigerdirect. There is NOTHING on the page that says anything about a third party shipment. That’s just plain deceptive. And then to charge for the two to six day shipping is ridiculous. I’ll wait until the end of the 6th business day and then demand my money back.¬† If they think this post is bad, just let that happen. I’ll make sure that anyone I know never uses them again.

Nuff Said.

Update: I’ve checked every day and today is the 7th working day since I made the order. This evening I decided to check again. I’d checked earlier in the day and nothing had changed. Well, this evening it changed. BACKORDER! Can you believe it? It took 7 “work” days for their third party warehouse to find out they didn’t have the item. That is just plain stupid. No other way to describe it. You would think that someone somewhere could check in the computer, assuming they use them, and find out a lot sooner. Nor was I notified about the backorder. Nothing, nada, zip. Tigerdirect.com is a poorly run organization. That’s my opinion and I’m sticking with it. I’ll never do business with them again.